How We Work
What to expect when working with Davis Solutions—from first conversation through ongoing support.
Getting started
Our onboarding process is designed to be thorough but not disruptive.
Discovery call
A 15-20 minute conversation to understand your business, current IT situation, and what you're looking for. No obligation.
Assessment
If there's mutual interest, we assess your current environment—network, devices, software, security posture. This gives us both a clear picture.
Proposal
We provide a clear proposal with scope, pricing, and recommendations. No hidden fees or confusing line items.
Onboarding
Once you decide to move forward, we document your environment, deploy our tools, and get everything set up properly.
Transition
If you're switching providers, we coordinate with your current MSP and ensure nothing falls through the cracks.
Ongoing support
You're fully onboarded and receiving proactive support. Regular check-ins ensure we stay aligned with your needs.
Switching from another provider?
We understand switching IT providers feels like a big undertaking. Here's how we make it manageable:
Documentation first
Before touching anything, we document your current setup thoroughly. Passwords, configurations, network diagrams—all captured.
Vendor coordination
We work with your current provider (if willing) to ensure a smooth handoff. Professional relationships matter.
Parallel operation
We can run alongside your current provider briefly to ensure nothing gets dropped during transition.
No disruption
Most clients are fully transitioned in a few weeks with minimal impact to daily operations.
Ongoing support
What day-to-day support looks like once you're onboarded.
Help desk access
Your team can reach us by email, phone, or our client portal. Issues get acknowledged quickly and resolved efficiently.
Proactive monitoring
We monitor your systems 24/7 and address issues—often before you even notice them.
Regular maintenance
Patches, updates, and routine maintenance happen on schedule, keeping systems secure and stable.
Quarterly reviews
Regular check-ins to review your environment, discuss upcoming needs, and plan strategically.
Strategic guidance
Technology decisions shouldn't be made in a vacuum. We provide guidance on IT investments and planning.
Communication you can count on
We respond to issues promptly, explain things clearly, and keep you informed. No disappearing acts, no jargon-filled responses, no making you feel like a bother for asking questions.
Most issues acknowledged within the hour during business hours
Plain language updates so you know what's happening
Work with people who know your environment
Ready to get started?
Book a discovery call and let's talk about your IT needs. No pressure, no obligation.