FAQs
Frequently Asked Questions
Answers to common questions about working with Davis Solutions, our services, pricing, and technical capabilities.
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We hear this a lot. The usual complaints: slow response times, jargon instead of explanations, constant upselling, feeling like a low priority. We're a small, local team—you'll know the people who support you by name, and they'll know your systems. We don't disappear after the sale, and we don't recommend things you don't need. The best way to judge is to have a conversation and see if we're a fit.
Typically 5 to 100 employees. Larger than that, and you might need a bigger team than we can provide. Our sweet spot is businesses big enough to need real IT support, but small enough to want a personal relationship with their provider.
We handle the transition carefully. First, we document everything—passwords, configurations, network diagrams—before touching anything. Then we coordinate with your current provider (if they're cooperative) to ensure a clean handoff. Most transitions take a few weeks with minimal disruption. We've done this many times and know how to avoid the pitfalls.
We work alongside internal IT staff all the time. Sometimes they need backup for vacations or complex projects. Sometimes they want to hand off the routine stuff so they can focus on strategic work. We're not trying to replace anyone—we're here to fill gaps and provide support where you need it.
Yes. We support mixed environments—Windows, Mac, and even some Linux. Many of our clients have a mix of devices, especially in creative or executive roles. We don't charge extra for Mac support or treat it as an afterthought.
Managed IT services start at $75 per user per month. The actual price depends on your environment—number of users, devices, complexity, and what services you need. For projects, we provide fixed-price quotes. We'll give you a clear number after we understand your situation; we don't play games with pricing.
Our managed services include help desk support, monitoring, maintenance, security tools, and routine onsite visits. What's not included: major hardware purchases, new software licenses, and large projects outside normal support. We spell this out clearly in our agreements—no surprise bills.
We work on annual agreements, but we're not interested in holding anyone hostage. If the relationship isn't working, we'll have an honest conversation about it. If you need to leave, we'll help transition you to your next provider professionally—we'll hand over documentation, credentials, everything. We'd rather part on good terms than trap an unhappy client.
For managed services clients, routine onsite visits are included. We don't nickel and dime you for showing up. If a project requires significant onsite time beyond normal support, we'll scope that separately and tell you upfront.
Remote and hybrid work is the norm now, and we support it fully. We help set up secure remote access, manage devices regardless of location, and ensure your team can work from anywhere without compromising security. Your remote employees get the same support as your in-office staff.
We take a layered approach—multiple protections so that if one fails, others catch the threat. This includes endpoint protection, email security, multi-factor authentication, privilege management, and security awareness training for your team. We've stopped real attacks for our clients, including wire fraud attempts and ransomware. Check our cybersecurity page for actual case studies.
We're honest about our capabilities. If we hit something outside our expertise, we'll tell you and help you find the right specialist—whether that's a vendor, a consultant, or someone else. We don't pretend to know everything, and we don't string you along billing hours on problems we can't solve.
Yes. We work with healthcare practices and other regulated industries. We implement and maintain the technical controls you need—encryption, access controls, audit logging, secure backups. We're not compliance auditors, but we work alongside your compliance consultant to make sure the IT side is handled properly.
Backups are non-negotiable for our managed clients. We implement automated backups, verify they're working regularly, and test restores periodically so we know recovery will work when it matters. We also keep backups offsite so a local disaster doesn't take out your backups along with your primary systems.
General questions
We hear this a lot. The usual complaints: slow response times, jargon instead of explanations, constant upselling, feeling like a low priority. We're a small, local team—you'll know the people who support you by name, and they'll know your systems. We don't disappear after the sale, and we don't recommend things you don't need. The best way to judge is to have a conversation and see if we're a fit.
Typically 5 to 100 employees. Larger than that, and you might need a bigger team than we can provide. Our sweet spot is businesses big enough to need real IT support, but small enough to want a personal relationship with their provider.
We handle the transition carefully. First, we document everything—passwords, configurations, network diagrams—before touching anything. Then we coordinate with your current provider (if they're cooperative) to ensure a clean handoff. Most transitions take a few weeks with minimal disruption. We've done this many times and know how to avoid the pitfalls.
We work alongside internal IT staff all the time. Sometimes they need backup for vacations or complex projects. Sometimes they want to hand off the routine stuff so they can focus on strategic work. We're not trying to replace anyone—we're here to fill gaps and provide support where you need it.
Yes. We support mixed environments—Windows, Mac, and even some Linux. Many of our clients have a mix of devices, especially in creative or executive roles. We don't charge extra for Mac support or treat it as an afterthought.
Pricing & agreements
Managed IT services start at $75 per user per month. The actual price depends on your environment—number of users, devices, complexity, and what services you need. For projects, we provide fixed-price quotes. We'll give you a clear number after we understand your situation; we don't play games with pricing.
Our managed services include help desk support, monitoring, maintenance, security tools, and routine onsite visits. What's not included: major hardware purchases, new software licenses, and large projects outside normal support. We spell this out clearly in our agreements—no surprise bills.
We work on annual agreements, but we're not interested in holding anyone hostage. If the relationship isn't working, we'll have an honest conversation about it. If you need to leave, we'll help transition you to your next provider professionally—we'll hand over documentation, credentials, everything. We'd rather part on good terms than trap an unhappy client.
For managed services clients, routine onsite visits are included. We don't nickel and dime you for showing up. If a project requires significant onsite time beyond normal support, we'll scope that separately and tell you upfront.
Technical questions
Remote and hybrid work is the norm now, and we support it fully. We help set up secure remote access, manage devices regardless of location, and ensure your team can work from anywhere without compromising security. Your remote employees get the same support as your in-office staff.
We take a layered approach—multiple protections so that if one fails, others catch the threat. This includes endpoint protection, email security, multi-factor authentication, privilege management, and security awareness training for your team. We've stopped real attacks for our clients, including wire fraud attempts and ransomware. Check our cybersecurity page for actual case studies.
We're honest about our capabilities. If we hit something outside our expertise, we'll tell you and help you find the right specialist—whether that's a vendor, a consultant, or someone else. We don't pretend to know everything, and we don't string you along billing hours on problems we can't solve.
Yes. We work with healthcare practices and other regulated industries. We implement and maintain the technical controls you need—encryption, access controls, audit logging, secure backups. We're not compliance auditors, but we work alongside your compliance consultant to make sure the IT side is handled properly.
Backups are non-negotiable for our managed clients. We implement automated backups, verify they're working regularly, and test restores periodically so we know recovery will work when it matters. We also keep backups offsite so a local disaster doesn't take out your backups along with your primary systems.
Still have questions?
The best way to get answers specific to your situation is to have a conversation. Book a discovery call or reach out directly.
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